Taluna

Help and contact

Email us at hola@pisiotechnologies.com. We reply within 2 business days. Please don't send us the content of your conversations by email.

Taluna is not an emergency service. If you are in danger, call 112 or your local emergency number. In the app: Settings → About Taluna → Help resources.

Canceling your subscription

The subscription is managed in the store where you bought it. Deleting the app or your account doesn't cancel it.

You can also get there from the app: Settings → Subscription. You keep access until the end of the paid period or the trial.

I paid but don't have my subscription

In the app, open the subscription and tap Restore purchases, signed in to the same Apple or Google account you paid with. A store subscription unlocks only one Taluna account at a time.

Refunds

Refunds are handled by the store:

I can't sign in

Taluna has no password: you sign in with Apple, with Google or with the 6-digit code we email you. If the code doesn't arrive within a few minutes, check your spam folder. Always use the same method or the same email: since we don't store your email, we can't look up your account with it.

From a space, create an invitation code and send it to the other person however you like. When they accept it, the space is linked. They only get what you expressly authorize; you can unlink at any time, without them being notified.

Deleting your account and data

In the app: Settings → Your data → Delete my account and press and hold to confirm. You lose access right away and your conversations, memories, notes, what you share and your spaces are deleted; if you were linked with anyone, the link ends without notice. It disappears from backups when they expire (see the Privacy Policy). Deleting your account doesn't cancel your subscription: cancel it in the store (above).

Downloading your data

In Settings → Your data → Download my data, once a day. The file includes your profile, your spaces, your chat, your memories and notes, and what you shared.